The rental agreement - generally
We recommend that you read and observe the terms and conditions of rental carefully, as well as the terms and conditions for booking and payment. If you do not observe the terms and conditions, you may lose your rights to the holiday home, without being released from your obligation to pay to Kuchinghomestay.com.
Current terms of rental apply for those rental agreements made through the rental agency (Kuchinghomestay.com) between the tenant and the owner of the holiday home.
Any agreement between the tenant on the one side and Kuchinghomestay.com on the other side which changes, modifies or cancels these terms of rental or other information as stated in Kuchinghomestay.com's terms and conditions, must be made in writing to have any validity. Any such changes do not result in other terms and conditions of rental, either individually or as a whole, becoming invalid.
Number of guest
The holiday home and accompanying ground area must not be occupied by more people than the number stated in the catalogue or on the rental agreement. This number includes children, no matter what their age. The only exception to this condition is for holiday homes, where it is possible to bring one extra child (under 4 years) at no extra charge. Our sales personnel can inform you of this possibility, when you book.
Prices and payment
The rental charge is to be paid according to the terms stated in Kuchinghomestay.com's terms and conditions. The tenant declares that he/she has read and understood the current terms and conditions of rental, when he/she pays the first instalment.
For daily rentals, the rental rate charge is inclusive the use of electricity and water. For monthly rentals, the tenant will need to cover the bills of the electricity and water.
Deficiencies, compensation and assistance
It is the responsibility of the tenant to inform Kuchinghomestay.com immediately of any fault, or within 72 hours after taking over the holiday home/becoming aware of a fault.
Should contact with Kuchinghomestay.com not result in the fault being corrected and/or repaired, the tenant should contacted Kuchinghomestay.com by telephone +6012 883 8318. In such a situation, the tenant has a duty to obtain the name of the Kuchinghomestay.com's employee to whom they make their complaint.
In claims of compensation, the tenant is obliged to give Kuchinghomestay.com reasonable time to correct and/or repair any fault. Kuchinghomestay.com is not liable to pay compensation should the tenant leave the holiday home without informing Kuchinghomestay.com of any fault and/or without giving Kuchinghomestay.com reasonable time to correct and/or repair any fault, or to give Kuchinghomestay.com the possibility of moving the tenant to another holiday home.
In connection with any claim for compensation, Kuchinghomestay.com reserves the right to help transfer the tenant to another holiday home of equal quality and price. This decision will be taken at Kuchinghomestay.com's discretion.
Should any claim for compensation not be settled satisfactorily, in the opinion of the tenant, during the rental period, any further claim/complaint must be made in writing to Kuchinghomestay.com within 14 days after the end of the rental period.
Kuchinghomestay.com cannot accept any claim for compensation based on the fact that other tenants have been placed in a better holiday home than the one described in the catalogue. Kuchinghomestay.com will always try to meet any special wishes, such as the situation of the holiday home, etc., but can give no guarantees.
Kuchinghomestay.com's liability for compensation covers only direct economic loss. Kuchinghomestay.com cannot be held responsible for any loss/damage as a result of a fault or loss/damage of a non-economic nature.
Responsibilities of the tenant
The tenant has a responsibility to treat the holiday home with respect, in so far as the tenant is responsible for any damage which he/she or any member of his/her party causes. Where nothing else is stated in the rental agreement and/or in price lists, the tenant has a duty to leave the holiday home in a clean and presentable state. The tenant has a duty to wash up, emty fridge, freezer and dustbin before departure, even though the tenant has booked the final cleaning service, or where the final cleaning service is compulsory.
The tenant is responsile for personal and physical damage during hte rental period for which he/she already is - or can be - insured for. The tenant has a duty to tensure that him/herself and any accompanying persons do not bother or annoy neighbours to the holiday home or surrounding area. Should the tenant or accompanying person behave in an inappropriate and unacceptable manner, Kuchinghomestay.com or the owner reserve the right to annul the rental agreement immediately and without warning. In such a situation, Kuchinghomestay.com has no obligation to repay al or part of the rental price.
Responsibilities of the agent
Kuchinghomestay.com functions as an agent and is therefore responsible for bringing about a contact between the tenant and the owner of the holiday home. The agent's liability is limited to damages/losses caused intentionally or by gross negligence.
All Kuchinghomestay.com's information in it's catalogues and/or price lists is based on our viewing of the holiday homes and areas, and information from the owners and administrators. Kuchinghomestay.com does it's utmost to be correct and objective in it's information, but as catalogues and price lists are produced approximately 1 year before entering rental agreements, there can be changes to which Kuchinghomestay.com has no knowledge and which they cannot be held responsible for.
In the case of breach of contract on the part of the owner, errors in forwarding/booking, the catalogue or such like, Kuchinghomestay.com reserves the right to return any payments paid, or to substitute the holiday booked with another of equal quality and price. Should the substituted holiday home be cheaper than that originally booked, the difference will be refunded.
Kuchinghomestay.com is not liable for any changes which do not effect the holiday home directly, (e.g. swimming possibilities at the beach, fishing rights, the introduction or increase of local taxes and charges, the closing of roads, shops, etc., road and building construction, environmental damage, etc.).Likewise, Kuchinghomestay.com is not liable for changes in weather conditions or local bylaws regarding bathing, lack of water, the closing of swimming pools, etc., which may reduce the enjoyment of your holiday. Kuchinghomestay.com is not responsible for the failure or breakdown of any of the holiday home's installations, for the blocking of drains and sewage systems or for the presence of insects or other pests.
In the interests of future developments, we reserve the right to make amendments without prior notice. Errors and omissions excluded.